— PROJECT NAME

Ledbury

— ROLE

Digital Marketing Manager

— DATE

May 2013 – June 2015

In this role, I managed various aspects of e-commerce customer experience, including conflict resolution and disseminating product and brand information across multiple channels. I maintained over 75 daily customer touchpoints, managed inventory and fulfillment for 25% of daily orders, and processed returns and exchanges. I also promoted Ledbury through social media, helped organize events, and developed an affiliate program targeted at influencers. My contributions extended to product and brand development, where I utilized customer feedback to bring new products to market, refined communication strategies, and optimized the e-commerce site’s user experience.